Frequently Asked Questions
FAQ
Ice Cream Maker
Tooa is a revolution in the world of homemade ice cream! Unlike traditional ice cream makers, Tooa doesn't require pre-freezing ingredients or using complex mixes. With just one touch, it transforms the Tooa mix into creamy ice cream in minutes, stress-free and without making a mess in the kitchen.
It's super easy! Just insert a 100% natural Tooa brick, start the machine, and in a few minutes you'll have fresh, creamy ice cream, ready to enjoy.
No, Tooa is designed to be energy-efficient and consumes much less than traditional ice cream preparation methods.
The TooA Ice Cream is ready when the Machine makes a sound, the start button LED has a steady blue light, and the App screen indicates the end of preparation.
Yes, the TooA Milano and Milano Pro machines are designed to prepare one portion at a time, making them ideal for 1-2 people and always ensuring fresh, creamy ice cream on demand.
The Tooa Milano Pro and Milano machines prepare ice cream in just 5 minutes! You don't have to wait hours for freezing like with other devices. For the Tooa Family and TooA Family Pro models, it takes 30-40 minutes to prepare 0.8-2 liters of ice cream.
Yes, the cups and the churning paddle can be washed both in the dishwasher at low temperatures and by hand. We recommend thoroughly washing the cup and paddle with non-aggressive dish detergents.
Ice Cream
Tooa mixes are made with high-quality natural ingredients, without artificial preservatives. You'll find fresh milk, cream, sugar, and selected ingredients for each flavor, such as pure cocoa for chocolate or real vanilla for the vanilla flavor. Vegan options are also available.
No! Unlike traditional ice cream makers, Tooa doesn't require pre-freezing ingredients. Just insert the TooA brick and start the machine.
No, it's not mandatory. TooA machines, including the Milano and Family models, also allow you to make ice cream with your own ingredients, without needing to use TooA bricks.
Our ice cream is packaged in convenient Tetra Pak bricks that can be stored at room temperature. However, if you choose to store the bricks in the refrigerator, there are no negative effects. Once opened, they should be kept in the refrigerator.
Prepared ice creams can be stored in the freezer for at least 60 days. For this purpose, we recommend using covered cups or bowls to prevent ice formation on the surface.
Features
Certainly, our products can be purchased in the following countries: Italy, Austria, Belgium, Denmark, France, Germany, Greece, Luxembourg, Netherlands, Finland, Poland, Portugal, Slovenia, Spain, United States, and Sweden.
For shipments outside these countries, please contact our Customer Care: support@tooa.com
If the machine isn't working, contact customer service at the following link: Contacts
APP
The TooA app is available on both Google Play for Android smartphones/tablets and the App Store for Apple smartphones/tablets.
No, it's no longer necessary. After the update released in November 2024, all TooA machines function autonomously, without needing the smartphone app.
The TooA app allows you to send all the necessary information to the machine to optimally prepare our ice cream.
Our app is compatible with the following operating system versions:
- Android 11 or later
- iOS 13 or later